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Frequently asked questions

Returns

What is the return policy for TS Air Sciences products?

We accept returns for unused and unopened products within 30 days of the original purchase date. Returned products must be in their original packaging and in new, resellable condition. Please note that return shipping costs are the responsibility of the customer.

How do I initiate a return?

To initiate a return, please contact our Customer Service team at 201-315-6680. We will provide you with a Return Authorization Number (RAN) and instructions on how to complete the return process.

Are there any restocking fees?

Yes, a restocking fee of 5% may apply to returned products. Restocking fees cover the cost of inspection and processing to ensure products meet our quality standards.

Can I return a custom or special-order product?

Unfortunately, we do not accept returns on custom or special-order products, as these are made to meet specific client needs. For any concerns with custom orders, please contact us directly to discuss potential solutions.

Warranties

Do TS Air Sciences products come with a warranty?

Yes, we stand behind the quality of our products. Most TS Air Sciences products include a limited warranty covering defects in materials and workmanship for1 year from the date of purchase. Warranty periods may vary depending on the product type.

What does the warranty cover?

Our warranty covers manufacturing defects and failures under normal operating conditions. It does not cover damage due to misuse, neglect, improper installation, or unauthorized modifications.

How do I file a warranty claim?

To file a warranty claim, please contact our Customer Service team at 201-315-6680. Provide proof of purchase and a description of the issue, along with any relevant photos or documentation. Our team will review your claim and provide guidance on the next steps.

What happens if my product is found defective under warranty?

If the product is deemed defective under warranty, TS Air Sciences will, at its discretion, either repair or replace the product at no additional cost to you. In certain cases, we may offer a credit toward a future purchase.

Service

Does TS Air Sciences provide maintenance and servicing for its products?

Yes, we offer maintenance and servicing for many of our products to ensure optimal performance and compliance with industry standards. Our certified technicians are available for on-site servicing, system inspections, and consultations.

How do I schedule a service appointment?

To schedule a service appointment, please contact our Service Department at 201-315-6680. We recommend scheduling regular maintenance to extend the life of your equipment and maintain performance standards.

Do you offer emergency services?

Yes, we offer emergency service options to assist with urgent needs. For emergency service requests, please call our dedicated emergency service line at 201-315-6680. Additional fees may apply for after-hours or expedited services.

What are the costs associated with maintenance and repair services?

Service fees vary depending on the type of maintenance or repair needed. Our team will provide you with a detailed estimate after an initial assessment. For more information, feel free to reach out to our Service Department.

If you have further questions, please feel free to contact us at 201-315-6680. Our team is here to assist you with all your needs!